2. Objectives and Priorities

The main goal of this Quality Policy is to increase customer satisfaction by delivering safe, timely, and compliant services.

The Organization recognizes that thorough process planning and the full satisfaction of client requirements are critical factors in achieving established goals.

Additional priorities include:

• Compliance with all applicable international and national requirements.
• Continuous improvement of process efficiency and service quality.
• Maintaining and strengthening the Organization’s reputation as a reliable market partner.

3. Policy Structure

Based on the above principles, the Organization has established the following key components of its quality policy:

Commercial Policy

Aimed at studying and identifying customer needs and aligning the Organization’s service offerings with current market expectations.

Technical Policy

Defines the processes necessary for the operation of the QMS, their sequence and interaction, as well as the mechanisms for control and availability of resources, technologies, and information.

Human Resources Policy

Focused on attracting, developing, and retaining qualified, competent, and professionally trained personnel.

Social Policy

Designed to foster employee engagement, a sense of personal responsibility, and active involvement in maintaining and improving the QMS.

4. Leadership Role and Monitoring

Top management plays an active role in implementing the policy by:

• Ensuring that all employees understand and are aligned with the policy objectives.
• Integrating QMS requirements into daily operations.
• Conducting systematic reviews and evaluations of QMS effectiveness.
• Monitoring market trends and internal performance through quality analysis.